Refund, Return & Exchange Policy

At Studio Chaap, every piece is carefully handcrafted and quality-checked before dispatch. If, however, you receive a damaged, defective, or incorrect product, we’re here to help.

Return Policy

We accept returns only for products received in a damaged, defective, or incorrect condition.

If you receive such a product, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. Once verified, we will arrange a return pick-up at no additional cost.

To be eligible for a return, the product must be:

* Unused and unwashed.
* In its original condition.
* With all original tags attached.
* In its original packaging.

Exchange Policy

We offer exchanges in the following cases:

* You received a damaged, defective, or incorrect product.
* You require a different size (subject to availability).

If you wish to exchange a correctly delivered product for a different size, colour, or style, an exchange fee of ₹180 will be charged to cover return pick-up and re-delivery.

Exchange requests are subject to product availability.

Refund Policy

Refunds are issued only in the following cases:

* You receive a damaged, defective, or incorrect product and a replacement is unavailable.
* Your order is cancelled by Studio Chaap before dispatch.

Once the returned product is received and passes our quality inspection, the refund will be processed to the original payment method within 7–14 business days.

Refunds will not be issued for products that have been used, washed, altered, or returned without their original tags and packaging.

Partial Cash on Delivery (COD)

Studio Chaap offers Partial Cash on Delivery (COD) to provide greater flexibility while reducing fraudulent and unaccepted COD orders.

* A ₹500 booking amount is payable at the time of placing your order.
* The remaining balance is payable upon delivery.
* The ₹500 booking amount is adjusted against your final order value.

Cancellation & Refund of Partial COD Orders

* If you cancel your order before it has been dispatched, your ₹500 booking amount will be refunded in full.
* Once an order has been dispatched, the ₹500 booking amount becomes non-refundable.
* If a customer refuses delivery, is unavailable despite delivery attempts, provides an incorrect or incomplete shipping address, or the shipment is returned to us due to customer-related reasons (Return to Origin/RTO), the ₹500 booking amount will not be refunded. This amount helps cover shipping, return logistics, packaging, payment gateway charges, and operational costs.

By placing a Partial COD order, you acknowledge and agree to the above terms.

Order Processing & Delivery

* Orders are typically processed within 3–4 business days.
* Standard delivery usually takes 7–10 business days, depending on your location.

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours with photographs or videos of the issue. After verification, we will arrange a replacement or refund, as applicable.

Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

* Products received in correct condition.
* Products that have been used, washed, altered, or damaged after delivery.
* Products returned without original tags or packaging.
* Minor variations in colour due to lighting, photography, or screen settings.
* Orders refused at delivery or returned due to customer-related reasons.
* Partial COD booking amounts for orders returned due to customer refusal, unavailability, or incorrect address after dispatch.

Contact Us

For any questions regarding your order, feel free to contact us:

WhatsApp / Call: +91 8904021061
Business Hours: Monday to Saturday, 10:00 AM – 10:00 PM (IST)

Email: studiochaap@gmail.com

Instagram: @studiochaap